Refund & Cancellation Policy

Last updated: October 18, 2026

We offer a free 24-hour trial so you can check OTT Platinum on your device before paying. This policy explains when a refund is possible after you buy a plan.

1. When you can get a refund

You can ask for a full refund within 7 days of activation if the service does not work on your device and our support team cannot fix the problem.

2. When refunds are not given

• You changed your mind after the service was activated and working.
• The problem is caused by your internet connection, or by a device we told you before purchase was not supported.
• More than 7 days have passed since activation.
• Your access was suspended because you broke our Terms of Service, for example by sharing your login.

3. How to ask for a refund

Message us on WhatsApp or email contact@myottplatinum.com with your username and a short description of the problem. We will try to fix it first. If we can't, we refund you through the payment method you used, where possible.

4. Cancellation

Plans do not renew automatically, so there is nothing to cancel. Your access stops at the end of the period you paid for. If you want to stop earlier, you can, but unused time is not refunded except as described above.

5. Your legal rights

This policy does not limit any rights you have under consumer protection laws where you live.