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Frequently Asked Questions

OTT Platinum
How can I pay for the subscription?

You can conveniently pay for your IPTV subscription using PayPal directly on our website. If you prefer to pay with a credit card or cryptocurrency, kindly reach out to us through WhatsApp or Live Chat, and our team will assist you with the payment process.

How long does it take to receive login information after payment?

The time it takes to receive your login information depends on the timezone you make the payment in. Generally, you can expect to receive your login details within 5 to 60 minutes after completing the payment.

How many devices can I connect with one subscription?

Each IPTV subscription allows you to connect and use only one device simultaneously. However, if you need to use multiple devices, we offer a discounted rate for bulk subscriptions. Reach out to us for more details.

Can I use other applications if I don't like OTT Platinum?

Absolutely! If you prefer to use a different IPTV player that supports m3u or Xtream Code API, you are free to do so. Our service is compatible with a wide range of IPTV players.

How can I manage my channels list or request additional categories?

If you have specific preferences for your channel list or need additional categories, simply send your request to our support team. They will be more than happy to assist you in customizing your channel lineup.

What should I do if a channel is not working or experiencing freezing issues?

If you encounter any issues with a channel, we recommend first restarting your device and trying again. If the problem persists, please contact our support team, and they will promptly investigate and resolve the issue for you.

What if I pay for the service but find that I don't like it?

If you are unsatisfied with our service, you can request a refund by contacting our support team. Please note that refund requests should be made within 7 days of your initial purchase. We aim to ensure customer satisfaction, and your feedback is valuable to us.

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Myottplatinum@gmail.com

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